Customer Service Sales Representative

Location: Long Beach, CA Posted Date: October 7, 2017
Employer: To view company name. See instructions below
Employer Job Id: 2753 CareerMine Job Id: 1383655

Description

  • [Company] family with a proud heritage of excellence and global superiority in equipment design and manufacturing.
  • You know our name,[Company] . As you have driven past construction sites or highway road work you most probably have seen our name and equipment hard at work building a better tomorrow.

Position Purpose:

  • Maximize customer satisfaction by creating and maintaining aftermarket product support that is responsive to customer needs. This includes timely, high quality aftermarket service at competitive costs to the customer while maintaining sufficient profit margins and professional image for (company name). Direct responsibilities may include fixed price maintenance programs, equipment rebuilds, parts consignments, rentals, used equipment and customer training. Additionally, the position handles customer complaints and concerns in a professional manner and shares the information with management.

Key Responsibility:

  • Marketing and sales of all aftermarket services (parts and service) offered by the company. This may include, battery stands, pallet jacks, battery pullers and other accessories and supplies for allied material handling equipment.
  • Plan and implement new account development, including calls on new customers.
  • Act as liaison between customers and company sales and parts departments. Coordinate customer service functions with other departments to assure timely delivery and installation.
  • Maintain a high level of communications with other departments to stay abreast of pricing, equipment updates, specials, etc.
  • Conduct safety and forklift training classes as required.
  • Supervise the preparation of quotes and proposals in concert with other departments.
  • Coordinate the evaluation of used equipment for new sales and trade-ins with aftermarket personnel and sales.
  • Coordinate with other department managers to develop aftermarket promotions.

Qualifications

  • Ability to communicate with customers, staff and management.
  • Have good word processing skills as well as spread sheet and report development and interpretation skills.
  • Able to provide effective oral and written communications to customers, staff and other department managers.
  • Ability to coordinate with other department managers to develop aftermarket promotions.
  • A strong customer service mentality.

Access to Company Name and Response Instructions requires a free InfoMine account

Already have an InfoMine account? Sign In Now