Customer Solutions Specialist

Location: Harvey Illinois Posted Date: June 15, 2018
Employer: To view company name. See instructions below
Employer Job Id: 245964 Careermine Job Id: 1615647
ABOUT FUCHS

Fuchs Lubricants Co. is the United States operating unit of Fuchs Petrolub S.E., the world's largest independent manufacturer of specialty lubricants with global sales of over $2.4 Billion. We provide high quality lubricants and services to a wide range of industries such as automotive, appliance, aerospace manufacturers, pharmaceuticals, transportation, mining, food and beverage, and energy. The organization is constantly developing new technology to meet the ever-changing demands of modern industry and we are recognized for providing world-class technical support to our strong customer base.

WHAT YOU CAN EXPECT

The Customer Solutions Specialist will support the sales team by handling the entire order-to-cash process. This includes taking incoming calls from our customers, sales force, and warehouse/manufacturing staff; processing orders, researching and resolving customer complaints and inquiries; communicating pricing variances with customers and sales force; working as a liaison for purchasing, manufacturing and sales force; communicating order status to customers and sales force. Other responsibilities include, but are not limited to, the following:
  • Collecting all new customer set-up data
  • Setting up and maintaining customer master data
  • Handling pricing administration and item proposals
  • Communicating pricing variances to customers and sales team
  • Building and maintaining strong relationships with the regional sales force
  • Entering return authorizations (RA's) into SAP; entering requests for credit (CM's) on Excel spreadsheets


WHAT WE EXPECT
  • A BS/BA degree or equivalent work experience.
  • 5+ years of customer service experience in an industrial/ manufacturing environment required.
  • Advanced Microsoft Excel skills (formulas, manipulation of data, formatting)
  • Strong communication skills with a high degree of problem solving ability.
  • Detail oriented with the ability to manage multiple priorities.
  • Teamwork, collaboration, and self-motivation.
  • ERP experience required. SAP is highly desired, but knowledge of AS400, JD Edwards, or Great Plains will also be considered.
  • Export experience desired.



WHAT WE OFFER

Fuchs Lubricants Co. offers an excellent compensation and benefits package. The benefits package offered to full-time employees includes: medical, dental, vision, vacation, 401(k), life insurance, LTD, flexible spending accounts, and tuition reimbursement.

Fuchs Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).

Fuchs Lubricants Co. https://fuchs.applicantpool.com

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