Dispatcher - Ardmore

Location: Ardmore Batch Plant, Oklahoma Posted Date: March 15, 2018
Employer: To view company name. See instructions below
Employer Job Id: 1900205 Careermine Job Id: 1445597
About the Organization Discover all that is possible for your career.

Join [Company] Bros. Co, one of the oldest and largest employers in our region. To maintain our leadership position in the industry, we hire individuals with a wide range of experience and skills.

[Company] currently has over 1,000 employees, many of whom have worked with the company for many years. In fact, several of our employees have retired with more than 30 years of service with the company.

The company's longevity and stability are directly attributable to the quality of its people.
EOE Statement We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. [Company] provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director. Description

This position involves receiving heavy call volumes and scheduling concrete orders over the telephone. In addition to scheduling orders to achieve maximum production and customer satisfaction by serving customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining database information.


  • Regular, reliable attendance at the worksite or assigned work location.
  • Ability to accurately and efficiently input phone orders for delivery.
  • Ability to schedule the shipment of concrete for each day to optimize our truck fleet, achieve operational efficiency, profitability and satisfy customer expectations.
  • Answers inquiries by clarifying, researching, locating, and providing information.
  • Ability to resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
  • Ability to recognize opportunities to up-sell accounts by explaining new features.
  • Continuing to update job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • .
Position Requirements



  • Ability to handle and resolve customer issues with diplomacy and professionalism.
  • Able to work well and motivate others to achieve high levels of customer service and satisfaction.
  • Self-motivated, organized and able to learn aspects of order taking / dispatching.
  • Flexibility to meet changing daily production schedules and able to work under pressure.
  • Able to interact professionally, with colleagues and customers.
  • Strong Microsoft Office applications experience and utilization.
  • Detail oriented and able to multi-task in fact-paced environment.
  • Ability to present facts and recommendations effectively.
  • Excellent interpersonal skills and a positive attitude that fosters effective relationships.
  • Excellent verbal, written and comprehension communication skills
  • Must be able to work a flexible schedule including early mornings, nights and weekends.
  • Ability to read, write and figure mathematical calculations.


  • Verbal and written fluency in Spanish and English preferred
  • Experience using Command software preferred
  • Ready mix and concrete technical knowledge highly desirable.
  • Knowledge of local contractors and the local metropolitan area preferred.

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