Dispatcher

Location: Alsip (Forklift) Illinois Posted Date: May 18, 2018
Employer: To view company name. See instructions below
Employer Job Id: 12384 Careermine Job Id: 1542043
Description:

[Company] is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our [Company], P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

[Company] Forklift U.S.A., Inc. is a part of the [Company] Ltd. family with a proud heritage of excellence and global superiority in equipment design and manufacturing. You know our name, [Company]. As you have driven past construction sites or highway road work you most probably have seen our name and equipment hard at work building a better tomorrow. [Company] Forklift U.S.A., Inc. builds rugged, durable and dependable forklifts that are an integral part of our supply chain.

[Company] Forklift Factory Stores are proud suppliers of superior Forklift Service, Sales, Parts and Rental options to any business. In addition, [Company] Forklift U.S.A. provides key Sales, Service, Parts and Rental through our large span of Dealers throughout North America and Latin America.

Job Overview

This person will be responsible for coordination of service technicians to perform routine and emergency service work at customer sites, schedule Preventive Maintenance (PM) work, and maintain required documentation. The documents will include service call paperwork, purchase orders, and other key information.

Key Job Responsibilities

  • Take service calls from customers and create work order in Company System.
  • Dispatch work orders to the field techs according to priority, according to field tech skill level and within specified travel time allowances.
  • Maintain Preventive Maintenance schedules by adding new Preventative Maintenance Contracts (PM)'s to computer tracking system, making the initial road tech assignments at the beginning of each month and scheduling completion date with customers.
  • Schedule Preventive Maintenance assignments and communicate requirement and due date to field technicians.
  • Report work order status as required by Manager.
  • Research and promptly communicate customer complaints to the Manager. Provide complaint details with proper documentation and propose potential resolution.
  • Promotes an atmosphere of good will and accountability between the company and the customer. Act in professional manner and provides a superior level of customer service and satisfaction. Building trust with customer personnel through your honesty and integrity.


Qualifications/Requirements

  • Effective verbal and written communication skills to communicate with customers, co-workers and management.
  • Working knowledge of service operations in an equipment dealership.
  • Strong organizational and analytical skills.
  • PC aptitude including intermediate knowledge of MS Excel and Word and ability to learn and use a service dispatch tracking computer system.
  • A strong customer service mentality.
  • Demonstrated ability to be detail-oriented as well as excellent follow up skills required.
  • Must be able to work independently and take initiative when required.
  • Other duties and responsibilities as required.

Physical Requirements: This position requires sitting for extended periods of time over 90% of the work period to complete detailed work, typically using a PC. The position occasionally requires working extended periods to meet time sensitive deadlines.

Additional Information

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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