EDT Assembly Manager

Location: Peoria, IL Posted Date: October 7, 2017
Employer: To view company name. See instructions below
Employer Job Id: 2736 CareerMine Job Id: 1383654

Description

  • [Company] is the second-largest, fully-integrated manufacturer and supplier of construction equipment in North America with a reputation for reliability that’s second to none. We have built a network of manufacturing plants and parts depots with approximately 2000 employees who manufacture more than 90% of all [Company] equipment right here in the United States.
  • Our product line ranges from the smallest compact construction size to the largest mining size and includes hydraulic excavators, wheel loaders, crawler dozers, off-highway trucks, motor graders, skid steer loaders, tractor loaders and backhoe loaders.

Position Purpose:

  • Manage Customer acceptance of [Company] mining class machines sold worldwide.
  • Develop and implement an activity plan to establish a clear direction and time line for truck assembly and support activities. Provide support to all [Company] Project Managers, assisting them with guidance and processes to ensure [Company] is delivering reliable products. Responsible for providing the required service support needed to earn and enhance customer satisfaction by managing technical and quality issues to resolution.

Key Responsibilities:

  • Perform distributor visits with [Company] Project Managers to regions with developing /emerging Mining markets to evaluate distributor capabilities and capacity to handle mining markets prior to new truck assemblies.
  • Oversee Joint Activity Plan’s with the [Company] Project Managers & distributor personnel that includes improvements in Key Performance Area's, training and service support capabilities.
  • Coordinate machine assemblies and deliveries with [Company] Project Managers and Distributors to ensure support from KAC, Cummins, GE and Siemens are on-site during startup & commissioning.
  • Review Distributor progress with Project Managers and initiate actions and make recommendations on additional actions required on truck assemblies and commission of new product.
  • Develop post commission plans that include but not limited to the following
  • DB and customer training on specific models being delivered
  • Download schedules, review and uploading of information planning
  • KPI plan and reporting
  • Perform post-delivery customer visits with [Company] Project Managers as required as part of the PDCA

Qualifications

  • BS/BA in Engineering and two (2) to three (3) years experience in customer support management with heavy equipment (construction or mining) or,
  • Two (2) to Five (5) years experience in customer support management with heavy equipment (construction or mining) and, five (5) years working with heavy equipment manufacturing or distribution.
  • Basic understanding of Distributor business processes; service, parts, sales and administration.
  • Written and Verbal Communication Skills- Ability to demonstrate and report factual information.
  • Time Management: Prioritize activities to maximize distributor and customer support efforts
  • Understanding of PC Hardware/Software systems, Company's current IT applications, programs and processes.
  • Williness to travel extensively to support the territory. Frequent overnight stays and williness to stay and complete the task. Travel may exceed 75% depending on territory
  • Basic knowledge of construction equipment; hydraulic, engine, powertrain, electrical, undercarriage, failure analysis and root cause analysis
  • MSHA annual certification and training which is provided annually by KAC.
  • Physical Requirements: While performing the duties of this job, the associate is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (life, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The associate frequently is required to sit, reach with hands and arms, talk and hear.
  • Physical ability to work in adverse weather conditions, often in remote Mining locations to manage technical support on jobsite. This will commonly require walking on unpaved ground to review the assembly and inspection process of heavy equipment.

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