Electrical Technical Service Representative

Location: Elko West NV Posted Date: July 13, 2019
Employer: To view company name. See instructions below
Employer Job Id: 15577 Careermine Job Id: 1785916

Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Job Overview

Effectively communicate and liaise between Product Support, Product Engineering, and Komatsu Service Centers to assist in collecting data to validate and successfully launch new products, Product Issue solutions and machine upgrades. Work with Komatsu Regional Service Centers on successful implementation and installation of Product Issue solutions and machine upgrades

Lead and train others on equipment audits and inspections to determine machine condition. Accurately report machine condition, repair/maintenance recommendations, time to repair/service, and recommended upgrades. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.

Apply mechanical engineering theory and related practical knowledge to troubleshoot, diagnose, and recommend actions to safely return faulted, damaged, rebuilt, or shutdown equipment to operation.

Assume project management of major mandatory field campaigns to minimize impact on P&H Equipment owners while ensuring warranty costs to Komatsu are minimized. This includes effectively working with groups such as Product Engineering, Quality, Planning, Logistics and Komatsu Service Centers.

Mentor and Supervise other Technical Service Representatives.


Use remote monitoring technology to connect to equipment in the field to identify, investigate and solve problems on P&H equipment.

Lead user groups and technical service conferences.

Develop recommended practices and requirements to support P&H products.

Provide input or draft commissioning procedures, installation guidelines, test procedures, or similar technical documentation for electrical, software, or mechanical systems.

Perform root cause analysis.

Set up and operate test equipment to evaluate performance of assemblies or systems and record results. Analyze and interpret test information to resolve design-related problems.

Perform machine audits and generate reports.

Develop machine maintenance strategies.

Develop training material on machine audits, maintenance and troubleshooting.

Execute mandatory field campaign coordination with Komatsu Service Regions.

Mentor and supervise others throughout their progression in the Technical Service and Support Group.

Lead Field Technical Service Representative training classes for FSR levels 1-3 (Loader level II training).

Education / Qualification

5+ years of related industry experience. 3+ years of Product Level experience.

Advanced understanding of technical specification, blueprint & schematic reading.

Excellent verbal and written communication skills.

Ability to manage product issue campaigns and product level teams/groups.

Ability to collect and analyze data. Ability to prepare formal reports on findings and supply recommendations.

Ability to prepare formal reports usable by all facets of the organization.

Ability to lead repairs in field with maintenance and repair personnel.

Ability to produce training material and assist in training of Field and Technical Service Representatives.

Ability to produce training material and train customer maintenance personnel.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.