Client Support Technician

Where Mining Finds Its People

CareerMine Job Id: 367204Job Summary
Title:	Client Support Technician	Employer Job Id:	-------
Location:	ON	Posted Date:	October 6, 2009
Employer:	Subscriber - Log In to see Company Name	Closing Date:	December 5, 2009

Client Support Technician

My client, a leading company supporting the mining industry has an immediate requirement for a Client Support Technician for their Sudbury location.

Provide superior customer support by efficiently and accurately executing the sales order processes from order receipt through to invoicing. Responsible for scheduling, coordinating and administering logistical requirements to deliver products and services on time and in full from point of origin to destination for both internal and external customers.

ESSENTIAL DUTIES:

Safety, Health & Environment
Customer Relations and Communication
Communication
Order Entry and Invoicing
Shipment Processes
Inventory Verification. Receipt and Reconciliation

QUALIFICATION REQUIREMENTS:

Bachelor degree in Business Administration or equivalent work experience.
Minimum of 5 years experience in customer service activities.
Customer service oriented with strong verbal and wriften communication skills.
Excellent professional appearance and interpersonal skills.
Ability to analyze computer generated business and financial reports.
Proven success with problem solving and conflict resolution.
Computer software proficiency with Microsoft Office, PowerPoint, Internet, Lotus Notes, and SAP accounting software.
Ability to positively influence others without any direct reports.
Estimated number of customers served can range between 30 and 100 depending on the customer base being managed including sites, independent distributors and joint ventures.

COMPETENCIES:

Results Oriented
Teamwork
Analytical Thinking
Self Development
Seeking critical Information
Interpersonal Awareness
Self confidence
Openness and Honesty

PHYSICAL REQUIREMENTS

Typical office work setting.
Moderate physical stress and occasional long hours requiring ability to work flexible hours and extended work days.
Require activities include sitting, walking, reaching, bending, frequent use of hands and occasional lifting up to 20 pounds.

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