Global InfoMine Home Page
Home News Companies Countries Suppliers Careers Library Maps Software
Investment Commodities Properties Equipment Consultants EduMine Technology Events InfoMiner
Charts & Data Mine Sites Mine Costs About Contact eStore Advertise Subscribe MINING.com
SITE SEARCH
More Searches »
This symbol indicates an InfoMine subscription is required for access
This symbol indicates an InfoMine registration is required for access

Help Desk Support II

Help Desk Support II
Where Mining Finds Its People

This job has expired. Click here to see new and active jobs like this one.

Jobs on CareerMine expire for many reasons. Either the employer has requested the advanced expiration of the job (as the vacancy has been filled or cancelled), or the job ad has expired after its normal running-time of 60 days within the CareerMine system. While there is the possibility that the vacancy may still be active, it is most likely that it has been filled or cancelled; otherwise it would be on CareerMine still.

Unfortunately this job has expired. Either the employer has requested the advanced expiration of the job (as the vacancy has been filled or cancelled), or the job advert has expired after its normal running-time of 60 days within the CareerMine system. Please click here to continue your job search.

CareerMine Job Id: 650096 Job Summary
Title: Help Desk Support II Employer Job Id: 11-0641
Location: Waltham, MA Posted Date: December 17, 2011
Employer: Subscriber - Log In to see Company Name Closing Date: February 15, 2012

Help Desk Support II

Job Description

  • First-level technical assistance for the end-user community
  • Responsible for the initiating/handling, tracking, and resolution of end user requests for support service, including, but not limited to software installation/usage, trouble resolution, hardware problems, and configuration changes.
  • Answers, evaluates and prioritizes incoming telephone, voicemail, e-mail and in-person requests for assistance from users experiencing problems with computer related technologies.
  • Interviews user to collect information to determine source of error.
  • Handles problem recognition, research, isolation, resolution and follow-up for routing user problems.
  • Logs and tracks calls using problem management database.
  • When necessary, will handle desk side user support away from the phones and will rotate this role with other help desk team members.
  • Escalates calls/requests to the proper support staff when necessary.
  • Calls vendors to request service regarding defective products.
  • Prepares statistical reports and helps to maintain IT inventory.
  • Creates and maintains documentation for common procedures and processes
  • Other common tasks include: Creating new user accounts, imaging computers, configuring desktops, installing printers for users, installing common software, virus cleaning, and basic user help.

Requirements

  • Excellent analytical and troubleshooting skills.
  • Excellent interpersonal and customer service skills.
  • Strong verbal and written communication skills.
  • Must be self-motivated, energetic with good communication skills.
  • Ability to balance team and individual responsibilities.

Education/Experience Requirements:

  • Associate's degree or equivalent from two-year College or technical school; or one year or more related experience and/or training; or equivalent combination of education or experience.
  • Will have Microsoft Office/Outlook 2000/2003/XP/2010 system experience
  • Will have Microsoft Windows XP and 7 system experience.
  • Will have PC Repair experience
  • Familiar with supporting imaging software such as Ghost, Acronis and SCCM. A+ desirable.
You are in the Job Seekers section

Inspirational Thought

"I was taught that the way of progress is neither swift nor easy."
- Marie Curie

Job Tools
Copyright 1990 - 2012 InfoMine Inc. Developed and maintained by InfoMine Inc.
Home | News | Companies/Properties | Countries | Suppliers | Careers | Library | Maps | Tools
Investment | Commodities | Equipment | Consultants/Specialists | EduMine | Technology | Events | SoftwareMine
Editions | Mine Sites | Mine Costs | About| Contact | eStore | Advertise | Subscribe | FAQ
Dictionary | Demo | Copyright | Disclaimer | Privacy Policy | Site Map | Español/Spanish