Over the past 30 years, Allnorth has grown significantly into a multidisciplinary engineering and technical services consulting company. Proudly Canadian, our head office is in British Columbia with locations across Canada. We serve as a single source for our clients to find innovative, practical solutions for their project needs.
At Allnorth, we strongly believe that providing successful client relationships and delivering the best service in our industry is the reason we are in business. We are fortunate to have developed extensive experience and strong relationships in the Mining, Oil & Gas, Pulp & Paper, Chemical, Power, Civic, and Transportation sectors.
We are passionate about continuing to build our company and providing our people, partners and clients the opportunity to grow and succeed through local offices. Being part of this growth story and working in an ambitious and professional team culture is what makes Allnorth a career destination.
OPERATIONS MANAGER, INFORMATION SERVICES
Prince George [other BC locations possible]
The successful candidate will be responsible for managing efficient delivery of production services and the company's resources used to perform this work. The Operations Manager, Information Services (IS) will be accountable for the help desk including monitoring and directing the system, people and processes. The Operations Manager, IS will strive to continually improve help desk processes, conduct analysis on performance through various statistical and reporting methods, and provide the direction for development of the knowledge base of solutions.
Reporting to the Director, Information Services, the successful candidate will act as an escalation point for problems and deliver superior internal customer service. The Operations Manager, IS will ensure that end-user problems are resolved in a timely manner and establish effective communication with customers.
Key qualifications:
- Diploma in IS or computing science or a related discipline is required with a B.Sc. being preferred;
- Exposure to ITIL practices would be considered a distinct asset though not required;
- Minimum 5 years of IS experience is required in increasingly complex roles and preferably in technology related environments;
- Proven leadership skills and effective internal customer service focus;
- Excellent interpersonal, communication and negotiation skills.
Join the innovative and energetic team at Allnorth and get what you want from your career. In addition to a competitive salary and benefits packages, we offer real advancement potential within a team environment where outstanding performance is rewarded. You won't get lost in the numbers here, but rather enjoy positive guidance as you learn, grow and create an impact.
