Heavy Equipment Technician

[Company] the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for safety conscious Field Service Technicians. The Field Service technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site.

Essential Functions and Basic Duties
Administrative:

• Maintains truck and crane inspection logs on a daily basis
• Completes Cat service reports daily that are legible, have proper grammar and sentence structure, and the appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
• Organizational:
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs

Interpersonal:

• Communicates with customers on the diagnosis and status of repairs, parts and other concerns
• Teaches and coaches other technicians in the field

Sales:

• Promotes [Company] to customers

Technical:

• Accurately troubleshoots and repairs Cat equipment the first time.
• Reads, understands and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair

Essential Job Requirements
Minimum Education Required:

• High school diploma or GED and relevant Cat accredited courses

Minimum Experience Required:

• Five + years’ experience servicing heavy equipment
• Experience Defined: Basic (1-3 yrs.) Intermediate (3 – 5 yrs.) Advanced (5+ yrs.)
• Administrative / Clerical Experience - Basic
• Customer Service Experience - Intermediate
• Sales Experience - Intermediate
• Technical or Mechanical – Advanced
• (Machine Service/Maint.)
• Certificates, Licenses and Registrations Required: DOT Health Card, Class D Driver's License and MSHA license

Required Skills and Competencies

• Data Entry Organizational Skills
• Telephone Skills Communication Skills
• Safety Knowledge Math Skills
• Reading / Writing Skills Product Knowledge
• Reasoning Skills

Other:

• Ability to work independently with little or no direction
• Well-rounded knowledge of Cat equipment
• Computer Skills
• Microsoft Word - Basic
• DBS - Intermediate
• ET / SIS /
• SIS Web / STW - Intermediate