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Field Support Services Specialist

Field Support Services Specialist
Where Mining Finds Its People

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CareerMine Job Id: 657616 Job Summary
Title: Field Support Services Specialist Employer Job Id: 817
Location: San Antonio, TX Posted Date: January 4, 2012
Employer: Subscriber - Log In to see Company Name Closing Date: March 4, 2012

Field Support Services Specialist

Position Summary:

  • Provide technical support in the form of ordering, tracking, installation and troubleshooting of computers, printers, routers, switches, wireless devices, cell phones and other plant related equipment in the Southwest Division. Identify and resolve potential issues that could adversely impact End User experience. Provide on-call and after hours support. Ensure corporate standards are met and followed. Record software licenses to ensure compliance with vendor contracts. Maintain and keep the company's computer asset database current.

Requirements:

  • Associate's Degree in a computer related field or equivalent experience required; Bachelor’s Degree in Computer Science preferred
  • Minimum 2 years’ experience in servicing/deploying computer equipment
  • Advanced network, physical wiring and PC knowledge
  • Strong troubleshooting skills; proven analytical and problem solving abilities
  • Outstanding customer service skills
  • Excellent interpersonal, verbal and written communication skills
  • Detail oriented with ability to multi-task and work under pressure
  • A+, Network+ or CCNA certifications preferred
  • Significant regional travel required; some overnight
  • Relocation Assistance: Yes     
  • Paid Interview Expenses: Yes


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