Inside Sales Representative

Objective:

• The Inside Sales Representative (ISR) is responsible for pro-active selling to specific customer segments, administration of key sales systems and processes and providing sales support to the Territory Managers (TMs) in the Market Area.  This role will also provide back-up services for the After Sales Support Representative when necessary.
• The ISR works closely with his/her fellow TMs, Market Analyst, Plant Managers, Materials Performance (Quality), Dispatch/Order Takers and Credit & Collections personnel.  ISRs coordinate closely with other product line personnel to ensure effective customer and market coordination.

Responsibilities:

• Pro-Active Selling:  ISR will have accountability for defined customer segments with detailed budgets and objectives.  He/she will sell to existing customers and develop new customers.  He/she will understand customers’ product and business requirements and translate the current and unmet needs of customers into sales opportunities.
• Sales Administration:  The ISR will be responsible for the following:
• Small project quotation,
• Systematic pricing (Quote/QV set-up, price lists / item pricing),
• Ticket editing and error resolution prior to invoicing,
• Customer communications (annual price letters, new customer welcome, holiday greetings, hours of operation),
• General inquiries (i.e. products, sources, pricing, end-use/application assistance),
• Employee Sales
• Procurement of Tax exempt certificates
• TM Support:  The ISR will work closely with the TMs by assisting with the following:
• Customer inquiries and complaint resolution,
• Quote entry and transmission to customers (not all quotes, on an exception basis only),
• Pro-Active selling to specific customer segments,
• Credit & collections coordination/support where applicable,
• Review of sales transactions for accuracy and error resolution (not all errors, on an exception basis only),
• ASR Back-Up:  The ISR will provide back-up to the ASR when necessary.  The ASR duties consist of responding to customer billing inquiries, account reconciliations, resolving unapplied payments, issuing credit and re-bills and storage and maintenance of tax exemptions certificates.
• Safety:  Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environments and areas
• Relationships with Others Jobs:  The ISR will work closely with After Sales Support, Order Taking/Dispatch, Transportation Coordinator, Marketing Analyst, TMs, Plant Managers, Materials Performance Manager, and Credit & Collections personnel.

Dimensions:

• Customer Base
• Tons
• Revenue
• TMs to support
• 5% travel

Qualification Profile:
Education and Work Experience

• A minimum of 2 years post-secondary education, preferably a Bachelors degree with relevant work experience, or
• A minimum of 5 years of experience in construction materials or a related industry.

Knowledge and Skills

• Multi-task,
• Work effectively as a member of a team,
• Applies a positive & optimistic attitude,
• Work well under pressure,
• Detail-oriented, thorough, and accurate,
• Communicate effectively.

Job-Specific Competency Profile (Lominger):

• Integrity and Trust
• Technical Learning
• Drive for Results
• Interpersonal Savvy
• Customer Focus
• Priority Setting
• Process Management
• Organizational Savvy