Mettler-Toledo Inc. is the global leader in weighing and measurement products and services. Serving the Canadian marketplace for over 100 years, we offer a diverse product line that focuses on quality, technology and innovation.
We are seeking a highly motivated sales representative to join our team of proven sales professionals, selling our Service offerings across Canada. The ideal candidate will reside in Calgary or Vancouver.
The Service Sales Representative (SSR) is responsible for promoting and growing our industrial and laboratory service business. This will be accomplished through target account penetration in all viable segments, such as manufacturing, mining, petrochemical, clinical, university, pharmaceutical, and other key segments of METTLER TOLEDO. This individual will also be responsible for delivering valuable information to customers about the multiple good practices programs from METTLER TOLEDO. Relying on available database marketing information, the Service Sales representative will develop and implement targeted account penetration plans that are closely coordinated with regional business growth initiatives within the weighing, pipette, instruments, and industrial business areas. Key performance criteria will be growth of revenue generated from product maintenance contracts, pipette service and strategic services such as equipment qualification, calibration certification documentation, training and other consulting services. A primary emphasis will be expanding the value-added service we provide to established accounts to increase revenue and margin potential. The SSR will also leverage product “point of sale” (POS) opportunities, promoting maintenance agreements for large or strategic new equipment installations where it is warranted and be responsible for helping our sales team understand how to sell service.
The ideal candidate will have a Bachelors degree or Associate Degree, or 5-10 years of related industry experience, or equivalent combination of education and experience. Formal training is selling techniques and account management is required to perform the job effectively. The individual will also possess excellent computer knowledge and must be proficient with Microsoft Office. Excellent organizational skills and professionalism are imperative. In addition, the individual will be self motivated, have excellent problem-solving and analytical skills, show great attention to detail and possess the ability to work in a team environment with minimal supervision.
The individual will be highly organized and have excellent communication skills (oral and written). The ideal sales candidate should expect to travel approximately 50 to 60% of the time.
Key Responsibilities (to include)
- Demonstrate an ability to prospect for, develop relationships in support of, and ultimately have the ability to close comprehensive service contracts within existing and new customer accounts.
- In cooperation with the responsible Leader, develop and achieve annual service revenue targets. Key objectives will be establishing a detailed action plan describing the initiatives required to achieve business targets.
- Work in collaborative manner with the key members of the weighing, instrument, pipette, and Industrial Business Area to present METTLER TOLEDO services in a professional and value added manor. Promote and sell complete range of service products, leveraging existing customer relationships to expand the added value Mettler Toledo provides. Responsible for preparing proposals and managing sales cycle through CRM. The SSR will be a leader in driving services business within the Lab and Industrial Business Areas.
- Ensure proper customer account management is executed within an assigned territory. Working with the service and sales leaders along with local Mettler Toledo and service representatives to plan and coordinate the scope of services offered to target accounts. Establish common performance objectives with product sales counter-parts, and work together to achieve an outcome that promotes teamwork within accounts.
- The SSR will remain current in all applicable subject matter affecting his/her ability to interface competently with the client base. This may include but may not be limited to: Health Canada or other provincial and federal regulatory requirements, ISO guidelines, and any other developing regulations or Quality initiatives which impact the industry on an ongoing basis.
- The SSR will collaborate with the Area Business Managers to train new sales representatives on the service product portfolio as part of the on boarding process. The SSR will also assist the Area Business Managers in training sales reps as requested.
If you are an energetic, organized, customer-oriented team player this is an opportunity for you.
