IT Support Services Technician

Position Responsibilities:

• GeoEngineers is seeking a highly motivated IT Support Services Technician to provide first-tier customer service by troubleshooting with end-users on software and hardware related problems.

Primary responsibilities also include:

• Deploy and recover PC systems.
• Image PC systems.
• Create documentation in a call tracking system based upon troubleshooting steps taken with end- users.
• Maintain complete and accurate software/hardware documentation and records. This includes updating an internal technical knowledgebase.
• Install and maintain hardware.
• Install and customize software.
• Develop and demonstrate proficiency in MS Office Suite, Microsoft Lync 2010 and Windows operating systems.
• Setup and troubleshoot mobile devices (Windows, iPhone, Android)

Position Requirements:

• Associate degree in IT or equivalent.
• 1-3 years related experience in an IT support service capacity.
• Proficiency with MS Office Suite and other Windows and DOS-based applications and the ability to discern whether user issues are application-based or other.
• Proven understanding of Dell hardware and software operation in a network environment gained through formal training and/or experience.
• Proven experience troubleshooting mobile devices and Polycom video conferencing equipment.
• High degree of organizational skills.
• Ability to interact with variety of people with different levels of computer needs and expertise.
• Ability to conduct effective and timely troubleshooting over the telephone, via email and in person.
• Ability to solve practical problems, interpret instructions, and accurately apply information from technical manuals.
• Ability to prioritize work and complete tasks in a timely and organized manner.
• Ability to perform a wide range of physical activities and medium to heavy work including exerting up to 50 pounds of force occasionally.