Customer Service Coordinator

Purpose statement:

To ensure customer satisfaction is attained through timely and efficient operation of quotation, order entry and other sales administration functions.

To provide support and assistance to the Regional Sales Manager and other management as required, for the efficient and effective operation of the business.

Authority levels:

• The position derives, from the Regional Sales Manager, the necessary degree of authority required to function independently, with full accountability for the results of responsibilities as outlined.
• The position has the authority to place purchase orders with internal and external suppliers as well as within the group of companies (internal and external) and provide quotations to customers, within pre-determined limits of authority.

Nature and scope

• The Customer Service Coordinator reports to the Regional Sales Manager in Toronto.
• The Customer Service Coordinator is required to ensure that all orders, quotations and other customer related matters and communication are processed and responded to in a timely and effective manner so as to satisfy customer requirements.

Primary responsibilities & accountabilities:

• To provide appropriate support and assistance to the Regional Sales Manager by preparing proposals, monthly reports and forecasts as required in a timely and effective manner.
• To assist in the review of tender and contract documents, providing feedback to the Regional Sales Manager, to ensure the best possible commercial outcome for Bradken and its customers.
• To effectively coordinate sales support activities in line with agreed key event schedules and milestones in accordance with procedure.
• To develop and maintain trust based relationships with all customers and suppliers in response to customer inquiries and requests for information.
• To liaise with internal manufacturing facilities in sourcing quotations, placing orders, monitor and expediting improved deliveries where required for products for supply into the market.
• To ensure that the above responsibilities are executed in a timely and effective manner.

Key result areas

• Accuracy of Order Entry, ensuring customer requirements are clearly understood by internal and external suppliers and manufacturing locations.
• Reports - accurate and on-time
• Compliance with commercial requirements - zero errors.

Transfer of authority and accountability:

• In the absence of the Customer Service Coordinator the Regional Sales Manager shall assume responsibility.