Management Associate - Customer Service

Job Description

• [Company] has an immediate opening for a Management Associate in the Customer Service organization at our Headquarters location in Pittsburgh, PA.
• This entry-level position provides the employee with relevant work experience and exposure to various aspects of [Company] overall business, as well as interaction with the customer and multiple functional groups within the corporation providing a well-rounded basic knowledge of the order-to-cash process. Responsibilities include, but are not limited to, the following:
• Enters orders through a computer Supply Chain Management System, while ensuring order acknowledgements and order changes are compared to and validated against the customer purchase orders;
• Manages and maintains adequate finished inventories to meet customer supply requirements;
• Communicates with customers, producing facilities and technical personnel on a daily basis on various issues including order entry, production, etc.;
• Follows the production of orders to insure on-time delivery to the customer on automotive accounts;
• Maintains shipment forecasts based on the requirements of the customer; and
• Corrects all held and unbilled invoices.

Job Requirements:

• Bachelor’s degree in a business, supply chain management, marketing or a related field
• Excellent communications and interpersonal skills
• Excellent planning and organization skills
• Computer literacy to a working skills level including proficiency in Microsoft Office, especially Excel
• Ability to adapt to and master web-based supporting applications