Service Supervisor - Heavy Equipment Industry

Strongco Corporation is one of Canada's largest multiline mobile equipment dealers and operates in the North East United States, through Chadwick-BaRoss, Inc. Strongco sells, rents and services equipment used in sectors such as construction, infrastructure, mining, oil and gas, utilities, municipalities, waste management and forestry. Strongco has approximately 625 employees servicing customers from 26 branches in Canada and 5 in the United States. Strongco represents leading equipment manufacturers with globally recognized brands, including Volvo Construction Equipment, Case Construction, Manitowoc Crane, Terex Cedarapids, Ponsse, Powerscreen, Skyjack, Fassi, Allied, Taylor, ESCO, Dressta, Sennebogen, Takeuchi, Link-Belt and Kawasaki. Strongco is listed on the Toronto Stock Exchange under the symbol SQP.

Position Summary

• Emphasis on increasing revenues and customer service by improving Shop and Field Service operating efficiencies through processes in the Service department;
• Coach and inspire the Service staff both in the branch and in the field
• Structure Shop and Field procedures to monitor quality of work and drive customer satisfaction
• Structure flow of Service Dispatch to ensure prompt response to customer inquiries and proper handling of calls
• Opening work orders with all pertinent customer and machine information;
• Ensure customer accounts in good standing before dispatching Technician to the job in the shop or field;
• Typing and preparation of quotations, letters, and Safety docs. etc.
• Ensure constant contact between Service Dept. and the customer at all times;
• Monitor service trucks for safety and proper maintenance;
• Ensure Tech's time, parts outside work, complete on work order and proper job code assigned to each work order;
• Ensure WIP (work in progress) is kept to minimum levels, 15 days based on company objectives last labour charged;
• Utmost importance is SAFETY when dispatching Technicians to customer job sites;
• Maintain contact with All Strongco OEMs and other vendors;
• Keep Branch Manager informed of any problems or issues with work orders or particular customer issues;
• Ensure Tech service reports are complete and accurate with proper time and travel charged to each work order;
• Ensure warranty work orders are filled in with all information that warranty requires and warranty parts are organized for All Strongco OEM audits;

Candidate must have a minimum of 3-5 years experience in a similar roll in the heavy equipment industry. Candidate must be proficient with Microsoft computer programs, must have the ability to multi task, organize and prioritize work in a fast paced environment.