Our core business consists of two divisions; the automotive division and the industrial division. Our service department provides product support to the equipment we sell and the projects we complete.
The industrial division is the design, engineering, supply and installation of equipment for the receiving, storage, dispensing and monitoring of bulk fuels, oils, greases, and other lubricants at mining sites and municipalities throughout Western Canada. We have designed new facilities and refurbished existing ones. These are highly regarded multimillion dollar projects which can take years to complete from initial customer contact to commissioning of the project.
The automotive division focuses on the supply and installation of the equipment that shops use to change lubrication fluids in vehicles. Our customers include repair shops, fast lubes, car dealerships, truck shops, municipalities, military bases and mines. This equipment includes the tanks for holding the lubricants, air-powered pumps, hose reels with spring-retractable hoses and metered dispense valves. It also includes equipment for greasing, handling coolant, evacuating and storing used oil. A very important part of these installations is the control equipment used for recording the usage of the oils. In some cases, we implement advanced fluid control systems.
The service department provides personnel for in-shop and field-support for customers of the automotive and industrial divisions as well as any customer that uses any sort of lubrication equipment.
Role: Service Writer and Support
Report to: Product Support Manager
Responsibilities: To support the activities of the Product Support Manager and the company in general while maintaining the company phone system.
General Duties:
Service Writer (60%)
- Address all service related calls by listening to the customer, take all necessary information, and create service work orders.
- Assign service technicians to work orders.
- Maintain work orders and complete work orders for billing.
- Contact customers for PO numbers for "in shop" service work.
- Complete Shell billing and weekly report.
- Complete Automotive installation paperwork and prepare for billing.
- Prioritize "in shop" service work.
Company Support (20%)
- WCB clearances.
- Maintain postage machine.
- Maintain office supplies inventory.
- Manage cell phones.
- Maintain employee internal list.
- Handle incoming mail.
- Order business cards.
- Turnover binders for projects.
Maintaining company phone system (landline only) (20%)
- Answer all incoming phone calls and direct them to the appropriate person.
