Business Support Manager

• The Business Support Manager is a quality process manager role at Group Operational level. 
• This role is responsible to maintain, co-ordinate and optimize the usage of all the applicable SAP HR software systems. 
• Optimize the utilisation and performance of all HR systems. 
• This is done through intervention such as advice and guidance, upgrading, training, trend analysis and report design.

Minimum Requirements

• Advance MS Office
• Finance / HR Degree
• Advance SAP HR Training / accreditation
• Payroll Experience / Knowledge
• 8-10 years SAP HR processing and support experience
• SAP HR (all or some modules)
• SA BCEA
• Fluent English & Afrikaans

Job Specification

• Change requests, enhancement packs, functional updates and standard requirements.
• Facilitate end user testing, implementation and conduct training.
• Ensure effective management of customer requist within timeframe
• Addressing end user queries
• Decide on appropriate resolution
• Facilitate preparation of data with end users
• Maintain good corporate governance , provide effective customer support.
• Ensure status reports compiled and accurate
• Responsible for standardisation of delivery, supporting GIM process
• Interpretation of BU policies and procedures and system integratuin points
• Ensure system testing implementations prior for relaese into production