Inside Sales Representative

About SolidCAD:

SolidCAD provides professional services and design technology to the Architecture, Building Engineering, Civil Engineering, Construction, Mining and Manufacturing industries. With more than 25 years experience, our mission is to deliver innovative solutions helping our clients harness their design power. Combining sophisticated software technology with an unequaled combination of industry experience and product knowledge, our skilled team implements and supports our clients through all stages of their investment in design technology. SolidCAD is the largest Canadian-based Gold Partner for Autodesk.

Profile for Inside Sales / Customer Care:

As an Inside Sales Representative for SolidCAD's Richmond Hill headquarters, the candidate will be responsible to fulfill Transactional CAD Software Sales, Subscription Contract Renewals and Lead Generation activities from a mixture of new and existing clientele.  This opportunity for employment will be awarded to an energetic team player with a professional attitude and superior communication skills.

Characteristics / Experience:

• Must have 3 years of customer care, value selling or general sales experience related to software or technology, with proven ability to reach or exceed targets.
• Individual must demonstrate superior communication skills, both written & verbal.
• Ability to develop relationships with IT, Management and Principals.
• Energetic team player who is comfortable working under pressure and willing to go the extra mile.
• Ability to identify new business opportunities, develop new contacts and apply new information quickly.
• Proficiency in using CRM software and MS office applications related to sales proposals and order entry.
• Knowledge of the CAD/CAM industry as it related to Manufacturing, Architecture & Engineering is highly beneficial.
• Applicant must be professional in attitude, courteous and be comfortable handling objections, asking questions and solving customer service issues.

Duties:

• Respond to customer inquiries, fulfill transactional customer sales and develop leads for the extended sales team
• Maintain regular customer contact providing value to existing clients and responding to their needs, while providing information related to software licensing, subscription sales and professional services.
• Solicit into companies where SolidCAD is not actively involved.  Promote SolidCAD's products and services and develop new relationships and business opportunities for the extended sales team.
• Provide customers and prospects with product information, pricing and company information in a professional, timely manner.
• Work as a team, together with sales & technical staff to help identify, develop and close business opportunities, as motivated by targets and quotas.
• Update and maintain information in CRM system, keep accurate forecasts and history of communications, as well as target marketing lists, contacts and all customer information.