Inside Sales Representative

Primary Job Function: 

• Receives, records, and reconciles customer service orders, inquiries, and complaints in a timely and professional manner.

Essential Job Duties:

• Answers incoming customer telephone calls in a courteous and professional manner
• Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
• Receives, records, and routes customer orders/changes in appropriate manner
• Answers customer inquiries and provides appropriate technical and/or product-related information
• Researches and resolves customer complaints and/or billing issues
• Contacts customers when necessary to follow-up on customer issues or orders
• Obtains customer feedback information
• Effectively communicates customer issues and concerns to all applicable internal staff members
• Documents all contacts, actions, and responses in customer database
• Organizes and maintains file system; files correspondence and other records
• Maintains working knowledge of products and/or services
• Prepares reports and correspondence as needed
• Performs other duties as assigned by supervisor

Minimum Qualifications:

• Minimum of two years related experience preferably in a construction industry or equivalent
• Excellent customer service skills
• Excellent verbal and written communication skills
• Proficient on [Microsoft word and excel]
• Commitment to excellence and high standards
• Strong organizational skills; able to manage priorities and workflow
• Ability to work independently and as a member of various teams and committees
• Ability to understand and follow written and verbal instructions
• Acute attention to detail
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to perform diversified clerical functions and basic accounting procedures.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Bilingual skills a plus.