Field Service Technician

Position Purpose:

• The High Horsepower Diesel Engine Field Service Technician has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repair to high-horsepower diesel engine components at customer sites in the field. The HH Field Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience.

Responsibilities:
Safety

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities.
• Maintain adequate personal tooling to perform assigned tasks.
• Operate and maintain a Company Service Vehicle responsibly, and in accordance with local, state, and federal laws, and Company policy.

Customer Satisfaction (Internal and External)

• Respond to all customer requests courteously and professionally, in a timely and responsive manner.
• Travel to designated customer sites and perform professional quality shop or field service repairs consistent with Company standards.
• Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.
• Advise the Service Supervisor of parts needed for necessary repairs.
• Keep the Service Supervisor continually apprised, and utilize the Service Supervisor to assist in answering customer questions and problems when necessary.

Business

• Document detailed, complete and legible descriptions of all repair operations performed, using required all forms and procedures.
• Accurately record time, expenses, and mileage.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.

Other

• Maintain company and product confidentiality.
• Attend and participate in all meetings, trainings, and activities as required.
• Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
• Adhere to all Company policies and departmental procedures and rules.
• All other duties as required.

Requirements:

• High School Diploma or GED is required.
• A 2-year technical training program completion, or completion of a 3 year apprenticeship, is strongly preferred.
• 2-4 years of hands-on experience is required working on diesel engines. High Horsepower diesel engine experience is a strong plus.
• A minimum of 2 years of customer service/contact is required.
• Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools up to ¾ inch, torque wrenches, and multi-meters.
• Must demonstrate technical knowledge of gas and diesel engines, and auxiliary support equipment.
• Must demonstrate troubleshooting and analytical problem-solving skills.
• Must be able to communicate effectively verbally and in writing.
• Must be able to follow Company procedures and standard operating procedures.
• Must be honest, reliable, and dependable, and have a positive attitude.
• Must be able to work well under occasional pressure or within deadlines.
• Must be able to work well independently or with others in a team environment.
• Must have a record of good attendance and performance at prior jobs.
• Must be able to travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice. Overnight travel may be required.

Candidate must meet all eligibility requirements to drive a Company Service vehicle, including but not limited to:

• Must have a current, valid driver's license issued by the state in which they reside.
• Must have current motor vehicle liability insurance.
• No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
• No greater than three (3) moving violations within prior 12 month period.
• No greater than 2 avoidable accidents on MVR within prior 3 years.
• Candidate must be able to pass pre-employment drug testing and meet all physical requirements for the position.
• If selected, candidates must consider this position as primary employment and hold no other jobs with this Company’s competitors, customers, or suppliers.

Physical Requirements:

• Must be able to lift 50 pounds frequently; pushing and pulling a maximum force of 50#.
• Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, Protective Footwear as required.