Smart Services Remote Monitoring Technician

Responsibilities

• Monitoring and reporting – equipment health and processes.
• Drive ongoing development and improvement of the Monitoring Centre’s effectiveness.
• Machine support – advise customers on technical information and fault finding.
• Coordinate the ordering and/or issuing of parts and subs.
• Take calls – deal with and closing of the loop with case management tool
• Disseminate information within the organization,[Company] – Americas.

Qualifications

• This position requires a minimum of an Associates Degree in a related field or 2-3 years of equipment progressive practical experience in machine rebuilds or diagnostics. The successful candidate will understand [Company] mining systems and their application have strong electrical skills. Underground experience on [Company] is preferred. The ability to read and interpret mechanical, hydraulic and electrical schematics is necessary. Candidate should be proficient in the use of a personal computer (Word, Excel, Avenue and SAP).

The incumbent:

• Must be technical (understand the equipment, fix and advise)
• Observes equipment operation to ensure proper performance. Suggests necessary improvements.
• Collect and manage Key Performance Indicators
• Act as liaison between [Company] and mine personnel
• Observes equipment operation to ensure proper performance. Suggests necessary improvements.
• Submit timely and comprehensive Customer Relationship Management Reports related to machine performance and other activities
• Work closely with Joy reliability engineers.
• Counsels customer in maintenance of equipment
• Act as primary liaison and coordinator between LCM coordinator and dedicated trainer for resolving customer issues and developing training curriculum.
• The companies of [Company] are world leaders in the design, manufacture, distribution and life-time support of equipment for both surface and underground mining. We are distinguished by outstanding people, high quality and sophisticated technology that is spearheading innovation for the 21st century.