Information Management Technician, Client Computing

Company Information

• [Company] is one of North America's largest and most respected construction and engineering organizations.  With its roots dating back to 1884, the employee-owned company operates through a network of offices in the United States, Canada and abroad. [Company] offers construction and engineering services in a variety of markets including transportation, water/wastewater, heavy civil, power, oil, gas and chemical, building and mining. With 2011 revenues of more than $10 billion, [Company] workforce includes approximately 10,400 staff and 15,600 craft workers, for a total of 26,000 employees.  Our corporate headquarters are in Omaha, Nebraska.

Responsibilities

• The Information Management Operations Technician will be responsible for providing direct support with the field, area and district office personnel. This IM Technician will work with the district IM Operations Manager and/or the Client Computing Manager to assess district specific IM needs and opportunities for improvement to the business.
• IM Operations Technician is responsible for providing direct tier 1-2 computer and application support to district personnel 
• Support services will be provided via direct user contact, telephone, and Footprints service request
• Responsible for entering, updating and closing Footprints service requests
• Responsible for design, testing and managing of district computer images
• Install and track licensed software on users computers
• Maintain IM consumable inventories
• Receive, prep and issue computers
• Track computer assets in SAP
• Create and maintain procedure documentation
• Decommission, retire and recycle computers
• Responsible for district smart phone and aircard procurement, assignments and tracking
• Provide user support with these devices
• Assist with gathering field project requirements
• Participate in project pre-jobs, project planning and post job critiques
• Work with Ricoh national vendor to build quotes based on business need and initiate procurement and delivery of equipment
• Provide onsite support as needed for field projects
• Setup and configure training rooms and off site management meetings AV connectivity requirements
• Engage with Service Desk team to improve work flow and ensure SLAs are being met

Qualifications

• Highly motivated and self-directed with strong desire to move up in the OneIM matrix
• Minimum two (2) years’ experience in a related information management support
• Able to effectively communicate and provide timely, effective support to user community
• Strong analytical and problem solving skills
• Able to prioritize tasks and projects
• Ability to manage multiple tasks and projects
• Experience with Microsoft Windows, Microsoft Office
• Experience with Shoretel Call Manager
• Experience with SAP Equipment Module
• Occasional weekend hours required for upgrades, conversation, etc
• Travel may be required