Field Support Engineer

Position Summary

• The Field Support Engineer serves as a primary contact for [Company] customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:
• Provide customer support through the performance of on-site installation, start-up, troubleshooting, service, and repair of complex equipment and systems.
• Develop PLC and HMI application logic required for industrial automation systems based upon a scope of work defined for the system.
• Evaluate and approve operational quality of system equipment.
• Serve as company liaison to the customer for multiple topics.
• Participate in the establishment, measurement, and achievement of customer satisfaction metrics.
• Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
• Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
• Communicate with [Company] and customer management regarding project details.
• Support an environment conducive to successful team interaction and customer satisfaction.
• Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position.

Minimum Qualifications

• Bachelor’s Degree in Computer, Electrical or Mechanical Engineering or Technology.
• A minimum of five years of directly related experience in the area of Industrial Automation.
• Ability to travel throughout the service area.