Technical Communicator II

Job Description:          

• To provide technical support to the Service Department, Mine Sites, and outlying branch stores. Research and solve technical problems for assigned product line. Develop and maintain positive working relationships with co-workers, customers, and manufacturer personnel.

Requirements:

• Must have a working knowledge of or a degree in Mechanical Engineering or equivalent.
• Must have five years’ experience with off-highway equipment, preferably Caterpillar.
• Must have previous experience with Caterpillar parts and service computer systems.
• Must have previous experience with [Company] parts and service computer systems including, Microsoft Office, and Windows.
• Must have Failure Analysis I, II, and III.
• Must have strong interpersonal skills sufficient to professionally interact with internal and external customers, manufacture personnel, and co-workers.
• Must have experience using Caterpillar technical service information.
• Must have extensive technical knowledge about Caterpillar equipment and systems operation, troubleshooting and repair.
• Must have strong verbal and written technical subject communication skills.
• Must have organization skills sufficient to complete work assignments on schedule.

This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that the employer in good faith believes could affect the safety or health of the employee performing the task or others, which includes any of the following: operating a motor vehicle, other vehicle, equipment, machinery or manufacturing process, the malfunction or disruption of which could result in injury or property damage; performing duties in the residential or commercial premises of a customer, supplier or vendor; working in any occupation subject to federal safety regulations.