Service Operations Manager

Job Description:          

• Provide leadership for all aspects of the assigned service areas. Responsibilities include employee development, employee engagement, profit goals, and developing a Top Level Service Organization. Develop and maintain the best possible relationship between clients, manufacturers, and service operations while protecting the best interest of all both parties. Plan, direct, organize, coordinate, and control assigned work centers to achieve fiscal and future business objectives. Work closely with all Department Managers to fully integrate efficiency and service excellence throughout all assigned service operations.

Requirements:

• Four year degree in business or related field preferred.
• Minimum of 10 years’ service management experience in an organization in excess of $20M in revenue.
• Proficient in Windows, Microsoft Office and service and work order management system.
• Interpersonal, management, organization, and planning skills.
• Knowledgeable of heavy equipment/power systems customers, their characteristics and the requirements of meeting their needs.
• Technical knowledge of Caterpillar products.
• Travel to branch locations as needed.