Aggregate Service Manager

Summary:

• This individual, working closely with the Aggregate Service Manager, is responsible for learning the safe, effective, and efficient repair of machinery and components at high levels of quality on a wide variety of aggregate equipment. 

Essential Duties and Responsibilities:

• Builds knowledge of dealer supported product lines, service standards, and procedures and keeps  abreast of all changes in various models of equipment sold and serviced by the distributor
• Learns to:
• Perform basic field repair and maintenance jobs with minimal supervision
• Basic testing knowledge of all machine systems
• Repair and recondition all aggregate equipment components and systems
• Develops and employs diagnostic related reasoning skills
• Assists in the collection of data necessary for efficient inventory control
• Attends local, regional, national service schools and training sessions as requested
• Maintains a clean, orderly, and safe working environment both in shop and at customer job sites
• Maintains and cares for shop tools, equipment, and vehicles
• Completes all paperwork required for jobs
• Maintains close, positive working relationships with service, parts and administrative personnel
• Conducts himself / herself in the presence of customers in a manner which will retain a good opinion of the company and the service department
• Performs as directed by the Service Management
• Responsible for operating heavy construction equipment in a safe manner

Required Skills:

• Must have a positive mental attitude
• Must have and maintain a valid driver’s license
• Obtains or is willing to obtain a CDL License
• Minimum welding/fabrication experience helpful
• Must be willing to obtain own hand tools, up to and including a ¾ drive set

Additional Job Requirements:

• Must be willing to travel as this will be a field technician; this position will require extensive time on the road  Works in an efficient and effective manner
• Contribution to departmental and product line goals
• The duties described above are the general nature and levels of work performed, but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. 
• Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.
• Management has the right to revise this position description at any time.  The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.