Service Leadperson

Job Description:          

• Accept responsibility for assigned areas. Exercise leadership control of assigned shift(s). Direct personnel to perform related support activities. Appraise assigned employees performance. Meet production schedules. Maintain area equipment and tools. Coordinate jobs between shifts and with other departments. Assist in handling customer calls. Solve work flow and procedural problems. Provide failure analysis and technical information support as needed.

Requirements:

• Must have interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and to write reports.
• Must be able to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
• Must be able to utilize diagnostic equipment to evaluate problems and make repair decisions.
• Must know and be able to use [Company] and Caterpillar Service Systems, procedures and publications.
• Must have acceptable attendance to meet all company standards and requirements.
• Must have extensive technical knowledge of CAT machine components and systems in order to troubleshoot problems and train others.

Education and Experience:

• High school diploma or General Education Degree (GED).
• Current driver's license.
• Strong technical background required.
• Completion of TRAIN test evaluation.
• Must be able to communicate (speak, read, comprehend, write) in English.

This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that the employer in good faith believes could affect the safety or health of the employee performing the task or others, which includes any of the following: operating a motor vehicle, other vehicle, equipment, machinery or manufacturing process, the malfunction or disruption of which could result in injury or property damage; performing duties in the residential or commercial premises of a customer, supplier or vendor; working in any occupation subject to federal safety regulations.