Information Management Technician

Company

• [Company] is one of North America's largest and most respected construction and engineering organizations.  With its roots dating back to 1884, the employee-owned company operates through a network of offices in the United States, Canada and abroad. [Company] offers construction and engineering services in a variety of markets including transportation, water/wastewater, heavy civil, power, oil, gas and chemical, building and mining. With revenues of more than $10 billion, [Company] workforce includes approximately 10,300 staff and 14,400 craft workers. [Company] Corporation is an Equal Opportunity Employer. [Company] participates in E-Verify.

Tasks

• IM Operations Technician is responsible for providing direct tier 1-2 computer and application support to district personnel
• Support services will be provided via direct user contact, telephone, instant messaging, and a ticketing system
• Responsible for entering, updating and closing tickets
• Responsible for design, testing and managing of district computer images
• Install and track licensed software on user’s computers
• Maintain IM consumable inventories
• Receive, prep and issue computers
• Track computer assets
• Create and maintain procedure documentation
• Decommission, retire and recycle computers
• Responsible for district smartphone and aircard procurement, assignments and tracking
• Provide user support with these devices
• Assist with gathering field project requirements
• Participate in project pre-jobs, project planning and post job critiques
• Work with Ricoh national vendor to build quotes based on business need and initiate procurement and delivery of equipment
• Provide onsite support as needed for field projects
• Setup and configure training rooms and off site management meetings AV\connectivity requirements.
• Engage with Service Desk team to improve work flow and ensure SLAs are being met.

Requirements

• Highly motivated and self‐directed with strong desire to move up in the OneIM matrix
• Customer Service focus
• Minimum 2 years’ experience in a related information management support
• Able to effectively communicate and provide timely, effective support to user community
• Strong analytical and problem solving skills.
• Able to prioritize tasks and projects
• Ability to manage multiple tasks and projects
• Experience with Microsoft Windows, Microsoft Office
• Occasional weekend hours required for upgrades, conversation, etc.