Training Assistant

Job Description

• [Company] , Mon Valley Training HUB, located in Duquesne, PA, has an immediate opening for a talented and motivated Training Assistant.

Responsibilities include but not limited to:

• Support the Department Manager-Training and two Training Representatives.

Become primary department user of the corporate Learning Management System

• Assist other LMS user base by answering their inquiries
• Generate training reports as needed
• Create classes in LMS and coordinate with training calendar
• Enter enrollments both pre- and post-class date, and complete classes after updating enrollments.
• File training records according to established guidelines and document retention procedures
• Document grades and/or evaluations
• Print attendance sheets for instructors

Handle all training room reservations/scheduling

• Monitor training department email site and respond to room requests, including catering and special needs
• Update training calendar to reflect reservations
• Perform classroom preparation duties

Generate and distribute training reports as needed/requested

• Update monthly HR scorecard for all training course evaluations received
• Update weekly training focused report for specific classes being tracked
• Prepare and distribute monthly training email on upcoming classes
• Provide front line customer service to employees at all levels; answering inquiries and directing issues to appropriate managers
• Possess functional knowledge and experience of general office administrative duties, i.e. processing of office systems, filing, communication, word processing, copying, e-mail, distribution of mail, transmission of phone messages, department procedures and records, and organizational activities
• Possess a proficiency in office desktop computer functions including all Microsoft applications, Lotus notes, etc.

Process all training department ordering

• Handle invoices for payment
• Order office supplies, training materials, and other items for the department as needed
• Maintain documentation of cost centers and expense records
• Order training materials through Printing & Duplicating
• Perform inventory counts (books, tools, course materials, etc.)
• Record particular safety contacts and training records for employee relations personnel.
• Demonstrate the ability to identify, clarify, and convey issues/problems to appropriate department management for resolution.
• Act as vendor contact for site services
• Develop and maintain a training department web page
• Answer the main phone for the training facility/direct calls/provide customer service
• Assist guest instructors/facilitator with classroom AV equipment
• Handle issues and assist other onsite vendors as needed

Skills Needed:

• Strong communication, organizational and interpersonal skills, with the ability to work for and within a diverse department and large facility
• Professional and able to maintain confidentiality with sensitive work issues
• Understands corporate structure, responsibilities and procedures.
• Proficient in Lotus Notes, Microsoft Office applications, and Internet.
• Ability to learn and utilize specific USS-based computer application systems (GyrusAIM, Oracle Procurement system, etc.)
• Ability to anticipate needs of department and contribute to smooth day-to-day operations.
• Understanding of databases a plus.
• Understanding of HTML and web sites a plus.

Requirements:

• High school diploma required
• Associates/Bachelors degree preferred
• 3-5 years of office environment experience
• Excellent communication and organizational skills
• Strong computer skills and proficiency in Word, Excel, PowerPoint
• Access or other database experience preferred
• Ability to use sound judgment and make appropriate decisions