Desktop Support Analyst

Job Responsibilities:

• [Company] is a respected, employee-owned, global company providing consulting, design, and construction services in our specialist areas of earth, environment, and the related areas of energy. From 180 offices worldwide, our more than 8,000 employees work with clients to manage their environmental and engineering activities in a technically sound, economically viable, and socially responsible manner.
• [Company] is currently seeking a Desktop Support Analyst for the Denver office. This individual will be working in a team environment providing computer provisioning and deployment services with a focus on delivering excellent customer service.

Responsibilities include, but are not limited to:

• Installation, configuration and deployment of Windows 7.
• Basic desktop/laptop hardware installation and troubleshooting
• User state migrations
• Application installation and support
• Printer and plotter maintenance and support
• This position will be supporting local and remote users and may require occasional travel.

Requirements:

• BA/BS or equivalent education/certification
• 3 years recent experience providing user –facing systems support
• Experience with MS Office, Windows XP and Windows 7
• Excellent communication and documentation skills
• Must be able to lift at least 75 lbs.

Desirable Skills:

• Incident Management using ticketing system such as BMC Remedy
• Experience troubleshooting virus/malware issues
• Experience supporting users in remote offices via phone, email and IM
• Installation and support of engineering applications such as AutoCAD and ArcGIS
• Familiarity with Microsoft System Center Configuration Manager for OS Deployment
• Relevant certifications