Service Leadperson (Rental)

Job Description:

• Accept responsibility for assigned areas. Exercise leadership control of assigned shift(s). Direct personnel to perform related support activities. Appraise assigned employees performance. Meet production schedules. Maintain area equipment and tools. Coordinate jobs between shifts and with other departments. Assist in handling customer calls. Solve work flow and procedural problems. Provide failure analysis and technical information support as needed.

Requirements:

• Must have interpersonal and communication skills sufficient to oversee, motivate, direct, - train, and evaluate people and to write reports.
• Must be able to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
• Must be able to utilize diagnostic equipment to evaluate problems and make repair decisions.
• Must know and be able to use EMPIRE and Caterpillar Service Systems, procedures and publications.
• Must have acceptable attendance to meet all company standards and requirements.
• Must have extensive technical knowledge of Caterpillar machine components and systems in order to troubleshoot problems and train others.
• Strong technical background required.
• Must be able to communicate (speak, read, comprehend, write) in English.