Training Assistant

Overview:

• Join a fast-paced and challenging environment where you can use your strong customer service skills and desire to help others to support our software user community. A detail oriented individual is needed to perform logistics and classroom facility tasks for training classes at our headquarters in Redlands, regional offices, and client sites.

Responsibilities:

• Serve as the primary customer liaison in organizing training event details with all required Esri internal and external customers
• Clearly describe the customer's needs and event details including requested schedules, staffing, equipment, classroom setup, local details
• Organize and support successful implementation of training event logistics
• Cultivate and maintain existing relationships and agreements with internal /external Esri customers
• Support increase in revenue by recognizing and communicating leads and working with Training Sales Support team to close sales
• Support increase in revenue by contacting wait-listed and cancelled upon students and enroll them when possible
• Communicate training and logistics requirements to Esri staff and clients
• Generate predefined or ad-hoc SAP reports

Requirements:

• High school diploma or equivalent
• Excellent written and verbal communication skills
• Strong interpersonal skills for communication with Esri internal and external customers
• Strong collaboration, leadership, and problem-solving skills, and an ability to work with deadlines and multiple tasks simultaneously
• High attention to detail, flexible with last minute changes and requests, and be able to work independently
• Must be customer focused and customer service oriented
• Proficient with Microsoft Office suite including Outlook, Word, and Excel
• Minimum typing speed of 45 wpm

Recommended Qualifications:

• Associate's degree
• Knowledge of SAP R/3
• Ability to work independently, take initiative, and prioritize and organize tasks
• A minimum of one year of previous experience in a professional office

The Company:

• Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.