Support Services Specialist

Position Summary:

• Provide support to computer end users using a variety of third party and in-house applications, resulting in a high level of customer satisfaction. Responsibilities include: identification, research, and resolution of technical problems. Respond to incoming calls, emails and requests for support. Document issues, follow procedures, and monitor open requests to ensure a timely and quality resolution. Troubleshoot hardware, software (installs, upgrades and functionality), networks, cellphones and printers. Identify the root cause of an issue through analysis and research.

Requirements:

• Associate's degree in Computer Science or related program or equivalent experience
• Minimum of 3 years Help Desk and/or PC phone support
• Experience with Windows 7, MS Office 2010 troubleshooting and Citrix environment application support
• Strong analytical skills; excellent interpersonal and communication skills
• Ability to interact professionally with a diverse group, i.e. executives, managers, subject matter experts, and end users
• Able to adapt and work in a progressive environment with new systems, methodologies and processes
• Capable of managing multiple tasks and projects with minimal supervision
• Positive attitude and willingness to learn new skills
• Willing and able to work on call
• Working knowledge of BMC Service Desk Express or other Help Desk software a plus
• MCDST, A+, Network +, MCP, VPN, MCSE certifications a plus
• Relocation Assistance: Yes
• Paid Interview Expenses:Yes