IT Systems Administrator / Sr. Systems Administrator

Department Description

• The System Administrator’s role is to design, install, administer, and optimize company servers and related components in accordance with [Company]  global standards and policies. This includes ensuring the availability of client/server applications, configuring and installing/upgrading software/hardware, and developing processes and procedures for ongoing management of the server environment. This position is a member of [Company] IT/IS team reporting to the local site IT manager.

Detailed Description

• Collaborate with local staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Act as local project lead in the design, review, and implementation of new server systems, applications, and hardware in conjunction with [Company] standards and best practices
• Interface/collaborate with [Company]  Global IT Servicedesk and global IT/IS resource personnel in actively resolving escalated customer problems/concerns.
• Support and deploy new applications and/or enhancements to existing applications, software, and operating systems.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Ensure compatibility and interoperability of in-house computing systems.
• Plan/implement server upgrades patches and backups/recovery
• Monitor, test, and report on system performance; conduct capacity planning as needed
• Create scripts (Batch, VBScript, PowerShell, etc.) to automate administrative tasks
• Provide orientation and training to end users for all modified and new systems.

Job Requirements

• University degree in computer science or similar, and/or 7 years equivalent work experience.
• Previous management/supervisory experience
• Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.
• Proven experience with systems planning, security principles, and general software management best practices.
• Strong knowledge of MS Windows Server and Desktop Architecture, Active Directory, DNS, TCP/IP, and DHCP
• Strong Experience with VMWare, iSCSI SAN, Fiber Channel SAN and WAN
• Experience with Microsoft Exchange (2003-2010)
• Experience with Databases (i.e. MS SQL and Oracle)
• Experience with Citrix Presentation Server and Xen products
• Excellent software troubleshooting experience.
• Extensive application support experience.
• Competence with testing, flowchart, and data mapping tools and procedures.
• Excellent understanding of the organization’s goals and objectives.
• Good project management skills.
• Excellent written, oral, and interpersonal communication skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Ability to work in a team-oriented, collaborative environment.

Other Requirements:

• 40-hour on-site work week with on-call availability as required for unplanned outages.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Must be willing to work some nights/weekends to provide routine maintenance during schedules service windows.