Field Support Engineer

Position Summary

• The Field Support Engineer serves as a primary contact for [Company] customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:
• Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
• Evaluate and approve operational quality of system equipment
• Serve as company liaison to the customer for multiple topics
• Participate in the establishment, measurement, and achievement of customer satisfaction metrics
• Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting
• Provide leadership for project engineering teams, contract employees, and project support personnel
• Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
• Communicate with [Company] and customer management regarding project details
• Support an environment conducive to successful team interaction and customer satisfaction
• Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position

Minimum Qualifications

• Bachelor’s Degree in Engineering or Technology
• A minimum of 5 years of directly related experience

OR

• Associate of Science Degree in Engineering or Technology, or equivalent technological training (e.g. technological training received while serving in the military, or equivalent industry training), with 10+ years of directly related experience.
• Ability to travel throughout the service area