Receptionist

Description

• Duties include greeting all guests and vendors and answering all incoming calls. This position requires excellent customer service skills and the ability to handle multiple personalities on a daily basis.  The receptionist also assists new applicants with questions about the application process and performs administrative tasks.

Qualifications:

• Excellent organizational and time management skills.
• Self-starter and able to multi-task.
• Strong customer focus – both external and internal
• Proficient (perform the skill with limited assistance with Microsoft Office products: Excel, Work, and Outlook.
• High School diploma or GED preferred.
• Legally authorized to work in the United States on a regular full-time basis without restrictions.
• Must be a team player with a strong orientation for detail and ability to take the initiative as well as take direction.
• Must be reliable and punctual.
• Disciplined work ethic and works with a sense of urgency and has a drive for results.
• Knowledge of the oil and gas industry is preferred.
• Ability to work overtime if needed.

Major Duties/Responsibilities:

• Maintain excellent customer service to vendors and co-workers.  Demonstrate a modest, pleasant appearance that represents the SWN image.
• Performs all reception functions including answering all incoming calls in a professional and timely manner and transfer calls to the appropriate employees. Take messages when appropriate and deliver to the appropriate employee.
• Greet and assist visitors to the appropriate contacts in a courteous and friendly manner.
• Ensures timely, accurate and professional resolution of a large number of inquiries and requests.
• Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures.
• Assists other divisions with ordering office supplies, scheduling meeting rooms, etc.
• Responsible for tasks such as invoice tracking, monitoring work orders, ordering supplies, assigning pool vehicles, and other duties as assigned.
• Communicate any janitorial issues and grounds maintenance issues with the Facilities Coordinator and make sure the lobby area is clean and well maintained at all times.
• Assist the Facilities Coordinator with special assignments as needed.
• Keep the “Receptionist Guidelines” document up-to-date at all times.
• Respects confidentiality in discussing participant/consumer, staff, volunteers and organizational matters.
• Assist co-workers with administrative service and support.
• Serves as back-up on work order system for Facilities.
• All other necessary office related projects as needed/assigned.