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Have a background in
geology and always wanted to spend a few years in beautiful Perth, Australia? Perth boasts some of the country's best
beaches with terrific surfing....plus plenty of nightlife, bustling markets,
inner city parks and amazing marine adventures. Here's your chance for a
great job - we'll relocate the right Canadian candidate to Perth for a two-year assignment!
The primary responsibility of the Technical Support
Representative in our Perth office is to provide functional and technical
support to our clients and regional offices.
This position is an excellent entry point into a career at
Geosoft, with opportunities for growth into training, programming and sales in
our global offices.
JOB RESPONSIBILITIES:
60% Technical Support/Customer Service
Provide accurate and timely
corrective measures to clients and regional offices on necessary actions
required to achieve resolution, primarily by telephone and email
Efficiently prioritize technical
support requests based on the issues presented
Conduct appropriate diagnostic
procedures to determine issues
Liaise with other team members to
resolve larger issues
Follow up open support issues to
ensure satisfactory resolution and maximize client satisfaction
Log all call incidents into the call
tracking software
Other technical support duties as
required.
30% Training and Special Projects:
Assist with product testing and
training as required
Complete research for defined
projects on an as needed basis
10% IT Support:
Perform a range of duties in the
technical area as required
Co-ordinate with the Corporate IT
Team to support IT in the Australian office.
OTHER JOB INFORMATION:
This is a hands on position that requires a diverse set of
technical skills as well as the ability to keep up with ever-changing technology
and end user needs.
A willingness to relocate to Perth is required.
JOB QUALIFICATIONS:
Professional Competencies:
- Demonstrated
commitment to providing excellent customer service
- Excellent
analytical, trouble-shooting and problem solving skills with a focus on
quickly identifying and resolving customer issues
- Keen
organizational skills with the ability to multi-task and prioritize conflicting
demands effectively under tight time constraints
- Strong
interpersonal skills coupled with demonstrated verbal and written
communication abilities
- Ability to
establish effective working relationships and collaborative work
approaches with internal and external contacts
- Must be
self-motivated and able to work with minimum supervision.
Knowledge and Technical
Skills:
- Proficiency in PC applications is essential,
along with demonstrated knowledge/understanding of computer-system
methods/processes and research tools
- Knowledge of
and experience with Geosoft or third party products an asset.
- Second
language also an asset.
Education and Work Experience:
- Post
secondary education in geology, geophysics, GIS or a related discipline is
required.
- Two to four years field experience an asset
Please respond with resume
and cover letter stating salary requirements / history - and quoting job source
(i.e. InfoMine / CareerMine Reference number) to :
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