Support Manager - Heavy Construction and Mining Equipment

Our customers are the people who build Texas and we're proud to help them get the job done. ROMCO has supported the biggest names in the Texas construction and mining industries by filling their heavy equipment needs since 1961. 

ROMCO Equipment Co. is currently seeking an experienced Product Support Manager for our North Texas Region who is self-motivated and can demonstrate well-established leadership ability. The daily responsibilities will include, but are not limited to, supervision of multiple employees, production improvement, and quality control, while fostering team building, delivery performance and maintaining customer satisfaction.

The ideal candidate will facilitate the ongoing development of the branch’s service function with consideration for all product lines carried. The candidate will serve as a liaison between sales/rental and service departments to ensure customer satisfaction. Position covers the North Texas Region and is based in Dallas, Texas.

• The Product Support Manager at ROMCO is responsible for:
• Acting as an intermediary between customers and management to identify issues
• Provide support in the form of technical research and coordination of information/efforts between manufacturers and service department personnel.
• Promote and support Volvo Construction Equipment, Hitachi Construction and Mining Equipment, Eagle Iron Works and GOMACO, as well as their product support activities.?
• Coordinate the product training for all service personnel.
• Increase customer satisfaction and increase the branch’s service capacity and capability by identifying and promoting best practices.
• Support and drive activities within the branch to meet and/or exceed ROMCO’s goals for each region.?
• Candidates who merit consideration will meet the following requirements:
• Associates degree (from a recognized technical school) or equivalent experience required. Bachelors degree preferred.?
• Thorough knowledge of construction equipment products. Five years of experience in the construction and mining equipment business.?
• Customer service and sales experience a plus.?
• Strong interpersonal skills.?
• Strong written and verbal communication skills with emphasis on training individuals and groups?
• Candidates MUST have hands on experience and/or qualified training in the repair and maintenance of Heavy Construction and Mining Equipment.
• Candidates should have a minimum of 5 years supervisory experience.
• Equivalent mechanical experience is recommended.
• Candidates are also required to have a clear driving record and verifiable employment references. 

Please respond with resume and cover letter stating salary requirements / history - and quoting job source (i.e. InfoMine / CareerMine Reference number) to :