Parts Counter Rep

Location: El Paso, TX Posted Date: October 7, 2017
Employer: To view company name. See instructions below
Employer Job Id: 2745 CareerMine Job Id: 1383636

Description

  •  [Company] services all makes and models of equipment. The company serves many markets that require off road machinery by providing top quality equipment, supported by excellent repair and rebuild facilities, field service capabilities, well trained mechanics and a multimillion dollar parts inventory.
  • Every branch of [Company] offers new, used and rental equipment. The company assures excellent service support with an extensive parts inventory, highly trained service personnel and on-site maintenance to eliminate travel and minimize downtime. Preventive Maintenance programs are offered to help avoid unexpected repairs, and several different financing options are always available.
  • The company offers a broad range of equipment, including articulated trucks, asphalt rollers, backhoe loaders, crawler dozers, excavators, mobile crushers, motor graders, rigid frame trucks, shovels, skid steer loaders, soil compactor, water towers, wheel dozers, wheel loaders, heavy duty mining equipment, and a complete line of ground engaging tools and attachments including couplers, buckets, forks, hydraulic brooms, and hydraulic hammers. This equipment supports many different industries—residential and commercial construction, highway construction, paving, agriculture, demolition, energy, environmental, government, infrastructure, industrial, landscaping and nursery, mining, quarry, sand and gravel, salvage, and utility.
  •  [Company] has a major component repair center in Salt Lake City. In addition, Salt Lake City is the training center for [Company] Western Region.

Purpose:

  • Provide parts support to customers for walk-ins, phone, service department and other media orders. Process, file, expedite and update department paperwork. Coverage for will call functions in warehouse.

Key Responsibilities:

  • Assist phone and walk-in customers with parts requests. Research parts issues, generate sales orders and quotes using appropriate electronic media. Process invoices and customer returns. Maintain records to document activities.
  • Assist service department with parts requests, returns, and inquiries. Document and track activities.
  • Other duties as assigned to facilitate customer satisfaction, including parts pick-up and delivery.
  • Assist with cycle counts of inventory, help identify obsolete inventory and recommend inventory.

Qualifications

  • High School Graduate or equivalent
  • 2+ years exp with CE and/or Mining parts counter, inventory, purchasing
  • Ability to read and understand technical manuals, computerized inventory systems, phone skills, pricing systems.

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