Product Support Sales Rep

Location: Las Vegas, NV Posted Date: October 7, 2017
Employer: To view company name. See instructions below
Employer Job Id: 2751 CareerMine Job Id: 1383631

Description

  •  [Company] services all makes and models of equipment. The company serves many markets that require off road machinery by providing top quality equipment, supported by excellent repair and rebuild facilities, field service capabilities, well trained mechanics and a multimillion dollar parts inventory.
  • Every branch of [Company] offers new, used and rental equipment. The company assures excellent service support with an extensive parts inventory, highly trained service personnel and on-site maintenance to eliminate travel and minimize downtime. Preventive Maintenance programs are offered to help avoid unexpected repairs, and several different financing options are always available.
  • The company offers a broad range of equipment, including articulated trucks, asphalt rollers, backhoe loaders, crawler dozers, excavators, mobile crushers, motor graders, rigid frame trucks, shovels, skid steer loaders, soil compactor, water towers, wheel dozers, wheel loaders, heavy duty mining equipment, and a complete line of ground engaging tools and attachments including couplers, buckets, forks, hydraulic brooms, and hydraulic hammers. This equipment supports many different industries—residential and commercial construction, highway construction, paving, agriculture, demolition, energy, environmental, government, infrastructure, industrial, landscaping and nursery, mining, quarry, sand and gravel, salvage, and utility.
  • [Company] has a major component repair center in Salt Lake City. In addition, Salt Lake City is the training center for [Company] Western Region.

Purpose:

  • This position is a liaison between [Company] and the customer. The position is responsible for the coverage, retention, development and customer satisfaction of customers in assigned territory relating to matters of parts and service sales support. This position will also be responsible for improving the Company’s product support market share in the assigned territory.

Key Responsibilities:

  • Provide ongoing supplier relationships to existing customers including customer meetings on a regular basis to solve any product support concerns. Create and utilize computer generated presentations as required.
  • Complete and maintain machine record data on all assigned customers utilizing the appropriate data base systems.
  • Promote use of branch service department through value added programs and [Company] technical expertise to maintain and improve Service department revenues.
  • Promote use of genuine [Company] parts and competitive programs to meet [Company] users and competitor needs to maintain and improve Parts department revenues.
  • Create and develop new customer contacts to increase customer base and sales opportunities.
  • Develop and provide the sales department with information regarding the potential sales of new and used equipment.
  • Research, compile and present quote information to customers related to Parts and Service activities and customer requests.
  • Create and maintain customer sales calls reports to insure adequate customer coverage and historic database information.
  • Compile and maintain lost sales reports to document market pricing and identify needed focus programs.
  • Identify opportunities for improvement based on communication with customer and internal staff.

Qualifications

  • Good working knowledge of equipment operations and mechanical functions.
  • Strong verbal and written communication skills including PC skills (MS Office and CRM).
  • Mastery of sales skills and techniques.

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