Product Support Sales Rep

Location: El Paso (KSW) Texas Posted Date: May 18, 2018
Employer: To view company name. See instructions below
Employer Job Id: 12178 Careermine Job Id: 1542038

[Company] is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our [Company], P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Job Overview

This position is a liaison between [Company] Southwest and the customer. The position is responsible for the coverage, retention, development and customer satisfaction of customers in assigned territory relating to matters of parts and service sales support. This position will also be responsible for improving the Company's product support market share in the assigned territory.

Key Job Responsibilities

  • Provide ongoing supplier relationships to existing customers including customer meetings on a regular basis to solve any product support concerns. Create and utilize computer generated presentations as required.
  • Complete and maintain machine record data on all assigned customers utilizing the appropriate data base systems.
  • Promote use of branch service department through value added programs and [Company] technical expertise to maintain and improve Service department revenues.
  • Promote use of genuine [Company] parts and competitive programs to meet [Company] users and competitor needs to maintain and improve Parts department revenues.
  • Create and develop new customer contacts to increase customer base and sales opportunities.
  • Develop and provide the sales department with information regarding the potential sales of new and used equipment.
  • Research, compile and present quote information to customers related to Parts and Service activities and customer requests.
  • Create and maintain customer sales calls reports to insure adequate customer coverage and historic database information.
  • Compile and maintain lost sales reports to document market pricing and identify needed focus programs.
  • Identify opportunities for improvement based on communication with customer and internal staff.


  • Good working knowledge of equipment operations and mechanical functions.
  • Strong verbal and written communication skills including PC skills (MS Office and CRM).
  • Mastery of sales skills and techniques.

Additional Information

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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