Product Support Sales Rep

Location: Salt Lake City (KEC) UT Posted Date: June 15, 2019
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Employer Job Id: 15358 Careermine Job Id: 1781069

Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Komatsu Equipment services all makes and models of equipment. The company serves many markets that require off road machinery by providing top quality equipment, supported by excellent repair and rebuild facilities, field service capabilities, well trained mechanics and a multimillion dollar parts inventory.

Every branch of Komatsu Equipment Company offers new, used and rental equipment. The company assures excellent service support with an extensive parts inventory, highly trained service personnel and on-site maintenance to eliminate travel and minimize downtime. Preventive Maintenance programs are offered to help avoid unexpected repairs, and several different financing options are always available.

The company offers a broad range of equipment, including articulated trucks, asphalt rollers, backhoe loaders, crawler dozers, excavators, mobile crushers, motor graders, rigid frame trucks, shovels, skid steer loaders, soil compactor, water towers, wheel dozers, wheel loaders, heavy duty mining equipment, and a complete line of ground engaging tools and attachments including couplers, buckets, forks, hydraulic brooms, and hydraulic hammers.

This equipment supports many different industries-residential and commercial construction, highway construction, paving, agriculture, demolition, energy, environmental, government, infrastructure, industrial, landscaping and nursery, mining, quarry, sand and gravel, salvage, and utility.

Komatsu Equipment has a major component repair center in Salt Lake City. In addition, Salt Lake City is the training center for Komatsu's Western Region.

Komatsu Equipment Company sells only the reliable equipment brands-Komatsu, American Compaction, Amulet, CWS, Fleetguard, Geith, Henke, Hensley, JRB, LaBounty, Magnum, Mega, PSM, Sakai, Werk-Brau, and Woods.

Job Overview

This position is a liaison between Komatsu Equipment Company (KEC) and the customer. The position is responsible for the coverage, retention, development and customer satisfaction of customers in assigned territory relating to matters of parts and service sales support. This position will also be responsible for improving the Company's product support market share in the assigned territory.


Branch dimensions vary by location. KEC sells approximately $100+ million of equipment parts, service and components annually to support customer owned machines in the states of Nevada, Utah, and part of Wyoming.

Key Job Responsibilities

  • Provide ongoing supplier relationships to existing customers including customer meetings on a regular basis to solve any product support concerns. . Create and utilize computer generated presentations as required.
  • Complete and maintain machine record data on all assigned customers utilizing the appropriate data base systems.
  • Promote use of branch service department through value added programs and Komatsu technical expertise to maintain and improve Service department revenues.
  • Promote use of genuine Komatsu parts and competitive programs to meet Komatsu users and competitor needs to maintain and improve Parts department revenues.
  • Create and develop new customer contacts to increase customer base and sales opportunities.
  • Develop and provide the sales department with information regarding the potential sales of new and used equipment.
  • Research, compile and present quote information to customers related to Parts and Service activities and customer requests.
  • Create and maintain customer sales calls reports to insure adequate customer coverage and historic database information.
  • Compile and maintain lost sales reports to document market pricing and identify needed focus programs.
  • Identify opportunities for improvement based on communication with customer and internal staff.


  • 5-7 years industry experience Associate degree and/or continuing education training and on the job experience.
  • Good working knowledge of equipment operations and mechanical functions.
  • Strong verbal and written communication skills including PC skills (MS Office and CRM).
  • Mastery of sales skills and techniques.

Additional Information

We prefer applicants to live in the eastern Utah territory in the Summit, Wasatch, Uinta, or Daggett counties in Utah. It will also cover Uinta county in Wyoming.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.