The company is currently looking for a Service Manager to manage and support staff involved in Quarry and Mining Plant Service Departments by implementing strategic direction and managing the resources within the department, with a hands on approach to Management.
Equipment is likely to include Stationary Crushers and Screeners, Surface Drilling and Tunnelling equipment
The role will involve:
- Helping to maintain and develop the Service Department for plant to ensure the on-going development of the business.
- Managing and motivating staff within the Service Department and resolve any day to day issues.
- Setting KPI's, monitoring staff through the performance cycle, coaching and development.
- Through the Performance Review process, identify gaps in technical knowledge and suggest appropriate training programmes, in conjunction with Business Line Managers.
- Liaising internally to ensure the Service Department meets customer needs and maintains highest standards of customer service.
- Provide a strong point of contact for customers on the telephone and on site as required, promoting high levels of customer satisfaction.
- Develop and grow the Service business for plant within the Customer Services Department in conjunction with the Business Line Manager.
- Providing feedback and information to the Business Line Manager, as well as other internal contacts within the business, ensuring key issues are acted upon and followed through.
- Managing the allocation of engineers on a daily basis.
- Travelling to other company sites.
The successful candidate must:
- Have a good knowledge of Quarry and Mining plant - Stationary Crushing & Screening / Surface Drilling & Tunnelling equipment knowledge is highly desirable.
- Have strong relationship management, interpersonal skills and management skills.
- Have excellent communication, negotiating, problem solving and decision making skills.
- Have a professional and positive approach.
- Be able to build relationships and communicate at all levels.
- Be a team player and be able to work on own initiative.
- The company is a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The service offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling