Technical Service Representative-Mining Solutions or Mineral Processing

Location: USA, Posted Date: February 24, 2018
Employer: To view company name. See instructions below
Employer Job Id: GBU005108 Careermine Job Id: 1431012
Job Description:

Location: United States
Employer ID: GBU005108

[Company] is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.

The Technical Service Representative we are hiring can work from a home office but Ideally needs to be in or near Salt Lake City, UT area.



Technology Solutions is a global business unit of the [Company] Group and is comprised of mining solutions, phosphorus specialties and additive technologies business lines.  We innovate, manufacture and deliver sustainable solutions to our customers in the mining, agriculture, automotive, electronics and industrial markets, among others.  Technology Solutions' customer-centric focus drives our business model in being the right partner with the right technology at just the right time.



Mining Solutions is the global leader in specialty mining reagents for mineral processing, metal extraction products, industrial minerals and alumina process chemicals.  It has a portfolio of unique technologies delivering strong customer value.  We provide dedicated on-site technical service and applications expertise to support our customers' needs.  We do these by strong customer relationships and ongoing collaborations to solve the most demanding industry challenges. 



Reporting into the Regional Technical Manager - North America, the Mining Solutions/Mineral Processing Technical Service Representative will have a leading role in the realization of the Mineral Processing business growth objective for North America.




  • The candidate's primary objective is to provide best- in- class technical service and customer support in the use of our products and to ensure the Sales Account Manager is supported, informed and assisted to achieve the commercial objectives of the Mineral Processing business
  • Apply and safeguard the application of [Company] safety regulations in all circumstances
  • Support new prospects and existing business by conducting lab work to explore new opportunities both NPI (New Product Introduction) and non-NPI
  • Defend current business and lead/support trial activities including new product introductions
  • Ensure and maintain multi-level contact at customer sites, in a planned and disciplined manner so as to facilitate the timely execution of project plans through sound commercial relationships.
  • Take the lead on collecting customer data, conduct analysis and provide recommendation to the Sales Account Manager to advance projects and/or exploit new opportunities
  • Support customers and sales representatives in resolving non-routine technical issues and troubleshooting.
  • Ensure compliance to internal reporting requirement including but not limited to call report / service report / call out report / monthly highlight / trial proposal / trial report 
  • Comply with [Company] policies such as code of conduct, anti-bribery, anti-trust, business travel expense guidelines


  • Possess a Bachelor degree in Chemical Engineering, metallurgy or chemistry.
  • Have 5-10 years of Lab/Process experience. Both are equally critical in the role.
  • Will possess hands on lab skills to conduct lab trials are highest priority
  • Be a self-motivator with skills in problem solving
  • Demonstrate good technical and commercial sense with a high focus on value selling
  • Will have the Desire to build excellent customer relationships while promoting [Company] products to the benefit of the client.
  • Be a strong team player with focus on compliance to company policies
  • Demonstrate a hunter personality
  • Be comfortable with working remotely
  • Will be willing to travel or be on customer site at least 60% of his time

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